Support
RTMPlatform Mobile App Support
Help with connecting, signing in, and using the app in the field.
Who the app is for
RTMPlatform is a business app for the field teams of companies that use the RTMPlatform service. Accounts are created by your company's administrator; you cannot sign up in the app.
Contact us
Write to us and a person will reply within two business days.
Company
GrowthPulse Analitik Çözümler Yazılım ve Yönetim Danışmanlığı Ltd. Şti.
Yenişehir Mah. Ankara Cad. No:403/1, 34912 Pendik/İstanbul, Türkiye
Frequently asked questions
I can't connect. What is the "company address"?
It is the web address of your company's RTMPlatform system. Your administrator gives it to you. Enter it exactly as given; the app remembers it afterwards.
I forgot my password.
Ask your company's administrator to reset it. For security reasons we cannot reset passwords on your company's behalf.
Why does the app ask for camera and location access?
The camera is used when a survey asks for a photo or a barcode scan. Location is recorded only at the moment you start or complete a task, to show the visit took place on site. The app does not track your location in the background.
Can I use the app without a connection?
Yes. Your answers are stored on your device and sent when the connection returns.
How do I delete my account and data?
Your account is created and closed by your company. Ask your administrator, or write to support@rtmplatform.com and we will pass your request to your company and tell you the outcome.